Refund policy

Thank you for shopping with us. We strive to ensure our customers are completely satisfied with their purchase. If you are not entirely happy with your order, we’re here to help.

Returns

Eligibility: Returns are accepted within 14 days (Contact us within 7 days of receiving the item. After that, you will have an additional 7 days to prepare and dispatch the return parcel. The parcel must be dispatched within 14 days of receiving the item.) from the date of delivery.

Condition: To be eligible for a return:

The item must be unused, unworn, and in its original condition.
It must be returned in the original packaging, including tags, certificates, and any accessories that came with the product.
Items that are damaged, altered, or show signs of wear may not be accepted.

Non-returnable items: Personalized or custom-made items.

Return Process

1. Request a Return:

Email us at vdsimpexjpr@gmail.com or connect with us through our contact page within the return window.
Include your order number, reason for return, and pictures (if applicable).

2. Approval:

Our team will review your request and respond within 2-3 business days.
If approved, you’ll receive return instructions and the return shipping address.

3. Shipping:

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping method.

Refunds

Inspection: Once we receive your return, we will inspect the item and notify you of the status.
Approval: If approved, your refund will be processed to your original method of payment within 5–7 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., item not in original condition, missing parts).
Shipping Fees: Original shipping charges (if any) are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank account or payment app.
Contact your credit card company; it may take some time before the refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at vdsimpexjpr@gmail.com.

Exchanges

We only replace items if they are defective or damaged or have any size issue.
If you need to exchange an item for the same one, email us at vdsimpexjpr@gmail.com.
Exchange items will be dispatched as per our shipping policy.

Cancellations

Once the order is placed, it cannot be cancelled. But if you have any issue or query regarding the order cancellation, Contact us or email us at vdsimpexjpr@gmail.com within 1-2 hours of order placed.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, start a return or cancellation request through your account at https://shopify.com/89851298110/account. If you checked out using a phone number only (without an email address), please use the returns link in your SMS order confirmation instead.

Once you notify us of your withdrawal, you must return the items within 14 days. We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for your original order. Standard delivery charges will be refunded; upgraded or express shipping costs are not refundable.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exemptions: The right of withdrawal does not apply to custom or bespoke jewelry made to your specifications.