About VDS Jewels
What is VDS Jewels and what do you specialize in?
VDS Jewels (operating under VDS IMPEX) is a fine jewelry brand specializing in natural and lab-grown diamond jewelry crafted in solid 14k and 18k gold. Every piece is designed with understated luxury in mind — timeless, wearable, and built to last generations. We cater to customers who value authenticity, craftsmanship, and lasting elegance.
Where is VDS Jewels based and where do you operate?
We are based in India and operate as a global online jewelry brand, with a primary focus on customers in the United States and other international markets. All orders are fulfilled from India and shipped worldwide.
How long has VDS Jewels been in business?
VDS Jewels was established in 2021 under VDS IMPEX with a vision to make fine diamond jewelry accessible to discerning buyers worldwide.
Is VDS Jewels a legitimate and registered business?
Yes. VDS Jewels operates under VDS IMPEX, a registered business based in India with years of experience in the fine jewelry trade. We operate transparently and stand behind every piece we sell.
What makes VDS Jewels different from other jewelry brands?
We offer both natural and lab-grown diamond jewelry set exclusively in solid gold — no gold-plated or gold-filled materials. We combine traditional Indian craftsmanship with a clean, modern aesthetic and operate directly, so you get fine jewelry at honest pricing without retail markups.
Are your diamonds and gemstones ethically sourced?
Yes. Our natural diamonds are sourced through conflict-free, ethical supply chains compliant with Kimberley Process standards. Our lab-grown diamonds are created in controlled laboratory environments, making them an inherently ethical and environmentally conscious choice.
Do you design your own jewelry or source from manufacturers?
All our pieces are designed in-house or crafted by master artisans to our exact specifications. We oversee quality at every stage — from metal purity to stone setting — before a piece is approved and listed.
Can I trust buying expensive jewelry from an online store?
Absolutely. To build your confidence, we offer: detailed product photos and videos on request, gemological certification for every significant piece, a clear return policy, buyer reviews, video call previews before purchase, and fully insured shipping. Your investment is protected at every step.
Do you participate in jewelry exhibitions or trade events?
Yes, we occasionally exhibit at jewelry events. Follow us on Instagram to stay updated.
Products & Materials
What type of gold do you use in your jewelry?
All our jewelry is crafted exclusively in solid 14k or 18k gold — available in yellow, white, or rose gold depending on the design. We do not use gold-filled, gold-vermeil, or gold-plated materials.
What is the difference between 14k and 18k gold?
14k gold contains 58.3% pure gold — more durable and ideal for everyday wear. 18k gold contains 75% pure gold — richer in color and ideal for special occasion pieces. Both are excellent choices for fine jewelry.
Will the gold in my jewelry fade or wear off over time?
Never. Unlike gold-plated jewelry, solid gold does not fade, peel, or wear off. The gold is consistent throughout the entire piece. With proper care, solid gold jewelry lasts a lifetime and can be passed down as an heirloom.
Is there a difference in appearance between 14k and 18k yellow gold?
Yes, subtly. 18k yellow gold has a slightly richer, more vivid golden tone. 14k is slightly lighter. The difference is visible only when placed side by side — both are beautiful.
Does gold jewelry react with skin and cause discoloration?
Solid 14k or 18k gold very rarely causes skin discoloration. If you notice any mark on skin, it is usually due to reaction with lotions, perfumes, or sweat — not the gold itself. Clean the jewelry and remove it before applying any products.
Can gold jewelry tarnish or change color?
Solid gold does not tarnish. However, white gold pieces have a rhodium plating that can wear over time, revealing the warmer undertone beneath. This is normal and the piece can be re-rhodium-plated by any jeweler to restore its bright white finish.
Are the diamonds in your jewelry natural or lab-grown?
VDS Jewels offers jewelry crafted with both natural, earth-mined diamonds and lab-grown diamonds. Every product listing clearly specifies which type is used — so you always know exactly what you are purchasing.
What is the difference between natural and lab-grown diamonds?
Both are real diamonds — identical in chemical composition, hardness, and brilliance. The difference is origin:
- Natural diamonds are formed over billions of years in the earth and are mined. They carry rarity value and tend to hold market value longer.
- Lab-grown diamonds are created in a controlled environment replicating the same conditions. They are physically and optically identical to natural diamonds but typically 50–70% more affordable for the same size and quality.
Is a lab-grown diamond a "fake" diamond?
Absolutely not. A lab-grown diamond is a real diamond in every scientific and physical sense — not cubic zirconia or moissanite. The FTC and all leading gemological bodies officially recognize lab-grown diamonds as real diamonds.
Which should I choose — natural or lab-grown?
- Choose natural diamonds if you value rarity, tradition, and long-term investment potential.
- Choose lab-grown diamonds if you want a larger, higher-quality stone within your budget or prioritize ethical and environmental considerations. Both are beautiful and both are genuine. Contact us and we will help you decide based on your occasion, budget, and preferences.
How do I know which type of diamond a piece contains?
Every product listing clearly states whether the diamond is natural or lab-grown. The gemological certificate accompanying the piece also specifies this. There is complete transparency — no ambiguity.
Are your diamonds certified?
Yes. Significant diamond pieces come with certification from GIA (natural diamonds) or IGI (natural and lab-grown diamonds). The certificate includes a unique diamond ID verifiable directly on the laboratory's website — your guarantee of authenticity.
Do you use any other gemstones apart from diamonds?
Yes, some pieces also feature colored gemstones such as emeralds, rubies, and sapphires. All gemstones are natural unless explicitly stated otherwise on the product page.
Do you sell loose diamonds?
Currently we primarily sell finished jewelry. If you are interested in a loose natural or lab-grown diamond, contact us and we may be able to accommodate this on a case-by-case basis.
Can I request a specific diamond shape?
Yes. We work with round brilliant, oval, cushion, princess, emerald, pear, marquise, and radiant cuts among others. Contact us with your preference and we will confirm availability and pricing.
Are your pieces suitable for sensitive skin?
Yes. Solid 14k and 18k gold is hypoallergenic for most people. If you have a known metal allergy, please inform us and we will guide you to the best option for your skin.
Can you offer custom pieces or a specific diamond?
Yes. Contact us with your preferred metal, diamond type (natural or lab-grown), shape, carat weight, and design inspiration and we will create your perfect bespoke piece.
Can I see actual photos or a video of the piece before buying?
Yes. For most pieces — especially higher-value ones — we can send you actual photos and a short video of the exact item in natural lighting before it ships. Contact us to request this.
Ordering
How do I place an order?
Browse our collections, select your piece, choose your size and metal option, and click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive a confirmation email within minutes.
Do I need to create an account to place an order?
No. You can check out as a guest. However, creating an account lets you track orders, view order history, and make future checkouts faster.
How long does it take to process and dispatch my order?
Ready-to-ship pieces are dispatched within 2–5 business days. Custom or made-to-order pieces may take 2–4 weeks. Lead times are mentioned on individual product pages where applicable.
Can I modify or cancel my order after placing it?
Modifications and cancellations are accepted within 12 hours of placing your order. Once an item is in production or dispatched, changes are no longer possible. Custom and engraved pieces cannot be cancelled once production begins.
Can I order a piece as a surprise and have it delivered discreetly?
Yes. We ship in plain, discreet outer packaging with no mention of the contents or value. You can also request that the price invoice not be included inside — just mention this in your order notes at checkout.
What if I make a mistake in my order — wrong size, wrong address?
Contact us immediately at vdsimpexjpr@gmail.com with your order number. If the order has not yet been dispatched, we can make corrections.
How will I know my order status after placing it?
You will receive: (1) an order confirmation email immediately after purchase, (2) a dispatch notification with tracking details once shipped, and (3) real-time tracking via the courier's website.
Can I request engraving on a piece?
Yes. Engraving is available on select pieces such as rings, pendants, and bracelets. Mention your engraving text in the order notes at checkout. Note that engraved pieces are final sale and cannot be returned.
What if an item I want is out of stock?
Use the "Notify Me" option on the product page to be alerted when it is restocked. Alternatively, contact us — many pieces can be made to order even if not currently in stock.
Can I buy multiple pieces and get a discount?
For multiple-piece purchases, please contact us before ordering. We may be able to offer a discount depending on the total order value.
Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available at checkout depending on your region.
Will I be charged at the time of ordering or when it ships?
You are charged at the time of placing your order. The full amount is collected at checkout.
Is it safe to enter my payment details on your website?
Absolutely. Our website uses SSL encryption and all payments are processed through Shopify's PCI-DSS compliant payment gateway. We never see or store your full card details.
Can I pay in my local currency?
All prices are listed in USD. Your bank or card provider will automatically convert to your local currency at the prevailing exchange rate.
Do you offer EMI or installment payment options?
Installment options such as Shop Pay Installments may be available at checkout depending on your country and eligibility. Check the payment section during checkout to see available options.
Do you charge sales tax or VAT?
For US customers, applicable sales tax may be charged depending on your state. For international customers, local VAT or import taxes may apply at customs and are the buyer's responsibility.
Is there a transaction fee for international payments?
We do not charge additional transaction fees. However, your bank may apply a foreign transaction fee — check with your bank if unsure.
Can I get an invoice for my purchase?
Yes. A digital invoice is included in your order confirmation email. If you need a specific format for business or customs purposes, contact us.
What if my payment fails?
Try a different card or payment method and ensure your billing address matches your card records. If the problem persists, contact us and we will assist you.
What if I am charged twice for the same order?
Contact us immediately with your order number and a bank statement screenshot. We will investigate and arrange a refund for the duplicate charge promptly.
Do you offer a deposit option for expensive custom pieces?
Yes. For high-value custom or bespoke orders, we may accept a deposit to begin production with the balance due before shipping. Contact us to discuss this arrangement.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates are calculated at checkout based on your delivery address.
What are your shipping timelines?
- India: 10-15 business days
- United States: 10–15 business days
- United Kingdom / Europe / Australia: 12–18 business days
- Other international destinations: 15–21 business days
These are estimates and may vary due to customs processing or carrier delays.
What shipping carriers do you use?
We ship via reputable international couriers such as FedEx and DHL depending on your location. High-value orders are always shipped via tracked, insured express couriers.
Is shipping insured?
Yes. All orders above a certain value are shipped fully insured, covering you in the event of loss or damage in transit.
Will I receive a tracking number?
Yes. Once dispatched, you will receive an email with your tracking number and a direct link to track your shipment in real time.
How is my jewelry packaged?
All jewelry is packed securely in premium gift-ready branded boxes with protective padding. The outer shipping package is plain and discreet — it does not display the contents or declare high value on the outside.
Who is responsible for customs duties and import taxes?
International buyers are responsible for all customs duties, import taxes, and brokerage fees. These are not included in our prices or shipping fees. We recommend checking your country's import duty rates for jewelry before ordering.
What if my package is lost in transit?
If your package is confirmed lost by the carrier, we will file an insurance claim and either send a replacement or issue a full refund. Contact us if your tracking shows no movement for more than 7 business days.
What if my package is stuck at customs?
Customs delays are outside our control. We declare all shipments accurately. If your package is held, you may need to pay local import duties to release it. Contact us if you need help with documentation.
Can I change my shipping address after placing the order?
Address changes are possible if the order has not yet been dispatched. Please contact us within 12 hours of ordering.
What if nobody is home when the package is delivered?
The courier will attempt delivery multiple times or leave a notice. You can use your tracking number to redirect the delivery or arrange a pickup from the courier's local facility.
My tracking shows "delivered" but I haven't received my package. What do I do?
Check with neighbors or building reception. If the package is genuinely missing, contact us within 48 hours of the "delivered" status and we will open an investigation with the carrier.
What does "business days" mean for shipping?
Business days are Monday through Saturday, excluding public holidays.
Do you offer express or priority shipping?
Yes, expedited shipping options may be available at checkout for an additional fee. For urgent orders, contact us before placing your order.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, unaltered, and undamaged — in original packaging with all tags, certificates, and documents intact. Custom orders, engraved pieces, earrings, and final-sale items are not eligible for return. See our return policy in detail.
How do I initiate a return?
Email us at vdsimpexjpr@gmail.com with your order number, the item you wish to return, and the reason. We will respond within 2 business days with return instructions and the return address.
Who pays for return shipping?
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a tracked and insured courier for returns.
How long does it take to process a refund?
Once we receive and inspect the returned item, we process your refund within 5–7 business days. The amount is credited to your original payment method. Bank processing may add a further 3–5 business days.
Will I get a full refund or store credit?
By default, we issue a refund to your original payment method. If you prefer store credit, mention this when initiating your return.
Can I exchange an item instead of returning it?
Yes. If the exchange item is of higher value, you will be charged the difference. If lower, the difference will be refunded.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery with clear photos of the damage and your order number. We will arrange a free return and send a replacement or issue a full refund.
What if I receive the wrong item?
Contact us within 48 hours with a photo of what you received. We will arrange collection of the incorrect item and send the correct one at no additional cost.
What condition must the item be in to be eligible for return?
Unworn, unaltered, undamaged, and in original packaging with all gemological certificates and documentation included. Items showing signs of wear or alteration will not be accepted.
Is there a restocking fee?
No. We do not charge a restocking fee.
Can I return a gift?
Yes. If you received a VDS Jewels piece as a gift and need to return or exchange it, contact us with the original order details. We will do our best to accommodate you.
Sizing & Care
How do I find my correct ring size?
Use our ring size guide on the product page or visit a local jeweler for a professional measurement. If between sizes, we recommend sizing up for comfort.
What ring sizes do you offer?
Most styles are available in US sizes 4 to 10. Custom sizes outside this range may be available — contact us to confirm.
Can rings be resized after purchase?
Most plain and solitaire rings can be resized 1–2 sizes. Full pavé settings and eternity bands have limited or no resizing options. Contact us before purchase if sizing is a concern.
What if my ring does not fit after I receive it?
Contact us within 14 days of delivery. Depending on the design, we can arrange a resize (charges may apply) or an exchange for a different size.
How do I measure my bracelet size?
Wrap a soft measuring tape around your wrist where you would wear the bracelet and note the measurement. Refer to our size guide on the product page. Most bracelets also include an adjustable extender chain.
How should I store my fine jewelry?
- Store each piece separately in a soft pouch or its original box to prevent scratches and tangling.
- Keep jewelry in a cool, dry place away from direct sunlight and humidity.
- Store gold pieces away from silver to avoid chemical reactions.
What should I avoid while wearing fine jewelry?
- Remove jewelry before showering, swimming, exercising, or sleeping.
- Avoid contact with perfume, hairspray, lotion, sunscreen, and household cleaning chemicals.
- Do not wear fine jewelry in pools, hot tubs, or the ocean.
- Remove rings before cooking or doing housework.
How do I clean my jewelry at home?
Soak in warm water with a few drops of mild dish soap for 10–15 minutes. Gently scrub around the setting with a soft toothbrush. Rinse under clean running water and pat dry with a lint-free cloth. Avoid abrasive cleaners or ultrasonic machines at home.
How do I clean diamond jewelry specifically?
Diamonds attract grease and oils which dulls their sparkle. Soak in warm soapy water for 15 minutes, gently scrub the underside of the diamond and around the setting with a soft toothbrush, rinse thoroughly, and dry with a lint-free cloth. This restores brilliance immediately.
How often should I get my jewelry professionally serviced?
Once a year for most pieces, or every 6 months for daily-wear items like engagement rings. A jeweler will check prong integrity, stone security, and overall condition.
What should I do if a stone becomes loose?
Stop wearing the piece immediately to avoid losing the stone. Contact us with photos and your order details. Do not attempt to tighten prongs at home.
Gifting
Do you offer gift wrapping?
Yes. All orders arrive in premium branded packaging that is gift-ready on its own. If you would like a personalized handwritten note included, add your message in the order notes at checkout.
Can I send jewelry directly to the recipient?
Yes. Enter the recipient's address as the shipping address at checkout. Request in your order notes that the price invoice not be included, and we will ship it discreetly.
Can you help me choose the right piece as a gift?
Absolutely. Tell us the occasion, the recipient's style, and your budget — and we will personally recommend the most suitable piece.
What if the recipient wants to exchange for a different size or design?
We offer gift exchanges within 14 days of delivery. The recipient can contact us directly with the order number and we will arrange an exchange.
Can I include a personalized message?
Yes. Add your message in the "Order Notes" field at checkout and we will include it inside the package.
Do you offer gift cards?
Coming soon — contact us to arrange a custom gift voucher.
Do you offer corporate gifting?
Yes. We cater to corporate gifting for bulk orders and can offer custom branded packaging or personalization. Contact us with your requirements and quantity for a custom quote.
Security & Privacy
Is my personal information safe with VDS Jewels?
Yes. Your personal information is used only to process and fulfill your order. We do not sell, rent, or share your data with third parties for marketing purposes.
Do you store my credit card information?
No. All payment processing is handled by Shopify's secure PCI-DSS compliant gateway. We never see or store your full card details.
Do you use cookies on your website?
Yes. We use cookies to improve browsing experience, remember your cart, and analyze site traffic. You can manage cookie preferences in your browser settings. Please refer to our Privacy Policy for full details.
How can I request deletion of my personal data?
Contact us at vdsimpexjpr@gmail.com with your request and we will process it in accordance with applicable data protection regulations.
Wholesale & B2B
Do you offer wholesale pricing?
Yes. We work with retailers, boutiques, and wholesale buyers. Contact us at vdsimpexjpr@gmail.com with your business name, location, and the pieces you are interested in.
Is there a minimum order quantity for wholesale?
Minimum order quantities vary by product category. Contact us to discuss your requirements and we will share our wholesale terms and pricing.
Can wholesale buyers request custom designs?
Yes. We accept custom design orders for wholesale clients, including private label and OEM manufacturing in solid gold with natural or lab-grown diamonds.
Do you offer dropshipping?
We do not currently offer a formal dropshipping program. If you are interested in a partnership, please reach out and we can discuss possibilities.
Repairs & Warranty
Do you offer a warranty on your jewelry?
Yes. All VDS Jewels pieces come with a manufacturing warranty covering defects in craftsmanship and materials. This does not cover damage from normal wear, accidents, loss, or improper care.
Do you offer repair services?
Yes. We offer repairs for all VDS Jewels pieces — including prong re-tipping, stone replacement, clasp repair, and rhodium re-plating. Contact us with photos of the damage for a quote and timeline.
What is the cost of repairs?
Warranty repairs are free. Out-of-warranty repairs are quoted case-by-case. You will always receive a quote before any work begins.
How long do repairs take?
Standard repairs typically take 2–4 weeks. Complex restorations may take longer. We will give you an estimated timeline when you submit your request.
Can you repair jewelry not purchased from VDS Jewels?
At this time, we only offer repair services for pieces purchased directly from us.
Contact & Support
How can I contact VDS Jewels?
- Email: vdsimpexjpr@gmail.com
- Contact form: https://vdsjewels.com/pages/contact
- WhatsApp: +91-9351332617
- Live chat: Available on our website during business hours
What are your customer support hours?
Our team is available Monday to Saturday, [9:00 AM – 7:00 PM IST]. We aim to respond to all queries within 24–48 business hours.
How quickly will you respond to my query?
Most queries are responded to within 24 hours on business days. During peak seasons, response times may extend slightly but we always reply within 48 hours.
What should I do if I have an urgent issue with my order?
Email us at vdsimpexjpr@gmail.com with your order number and "URGENT" in the subject line. We prioritize these requests.
What information should I have ready when I contact you?
Your order number, the email address used for the purchase, and a clear description of your query. For damage or defect claims, photos are essential.
Can I schedule a video call to view a piece before buying?
Yes. We are happy to arrange a short video call to show you the piece live — its dimensions, shine, stone quality, and craftsmanship — so you can feel fully confident before purchasing. Contact us to schedule one.
Do you have a physical store or showroom?
Yes, you can visit our showroom in Jaipur, Rajasthan by appointment — contact us to schedule a visit.
How do I give feedback about my experience?
Leave a review on the product page, reply to your review request email, or email us directly. Your feedback is genuinely valued and helps us improve.
Still Have a Question?
We are here to help. Whether you have a question about a specific piece, need help choosing the perfect diamond, or want to discuss a custom design — our team is always happy to assist you personally.
Email us
Write to us anytime at vdsimpexjpr@gmail.com We respond within 24 hours, Monday to Saturday.
Whatsapp us
Message us directly on WhatsApp at +91(935)133-2617 For quick queries, photos, or video call requests.
Live Chat
Use the chat icon on our website for instant support during business hours.
Book a Video Call
Want to see a piece live before buying? We are happy to arrange a short video call to show you the jewelry in person — its shine, dimensions, and craftsmanship.